Complaints & Compliments

PRHA welcomes suggestions on how services can be improved. If you have any comments, feedback or ideas on how to improve our service then please let us know.

We aim to provide a good service at all times.  Anyone who receives or requests a service from us can use the Complaints Procedure, and you can complain about any aspect of our service you are unhappy about.  You can make a formal complaint, but it may be quicker and easier if the problem can be sorted out informally.  You can make an informal complaint in person, over the phone, by e-mail or through the online contact form.  For example if:

  • a repair has not been done properly
  • you have not received information you asked for
  • you feel that a member of staff, Board member or contractor has behaved badly towards you
  • you feel you have experienced unfair discrimination

Informal complaints will be resolved as quickly as possible and always within a few days.  If the complaint needs more time to resolve, or is of a more serious nature, it will be treated as a formal complaint.

When you make a formal complaint, we will ask you to fill in the Complaint Form that is part of our Complaints Procedure.  All formal complaints must be made in writing. 

When you make a formal complaint, we will write to you outlining how the complaint will be dealt with.  You can submit your complaint, comment or feedback here:

Please include as much detail as you can to enable us to carry out your repair as quickly as possible.

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PRHA promises to keep your data safe and secure and in line with the General Data Protection Regulation 2018. We will only use your information to provide the service you have requested and we will not sell your data. You can manage and review your privacy choices at any time by contacting You can view PRHA's privacy notice here.