We aim to provide a good service at all times. Anyone who receives or requests a service from us can use the Complaints Procedure, and you can complain about any aspect of our service you are unhappy about. You can make a formal complaint, but it may be quicker and easier if the problem can be sorted out informally. You can make an informal complaint in person, over the phone, by e-mail or through the online contact form. For example if:
- a repair has not been done properly
- you have not received information you asked for
- you feel that a member of staff, Board member or contractor has behaved badly towards you
- you feel you have experienced unfair discrimination
Informal complaints will be resolved as quickly as possible and always within a few days. If the complaint needs more time to resolve, or is of a more serious nature, it will be treated as a formal complaint.
When you make a formal complaint, we will ask you to fill in the Complaint Form that is part of our Complaints Procedure. All formal complaints must be made in writing.
When you make a formal complaint, we will write to you outlining how the complaint will be dealt with. You can submit your complaint, comment or feedback here: